Havelock House 30 Timbercroft Ewell Surrey England KT 19 0TD

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Shared Quality Manager Scheme

Our services include:-

Dedicated staff on a fixed price annual basis
Skilled staff to developing Management Systems
People skilled in obtaining approvals such as ISO 9001:2008 Quality Management
Expertise in related subjects such as IT Security, the Environment, H&S
Experience of sector schemes - e.g. software systems such as TickIT, TickitPlus, construction systems such as Achilles Link-up and Achilles Building Confidence

We can:-

Produce all the documentation, introduce the systems, deal with the assessment and maintain the approval - everything to make things happen
Help you change the culture, not just the documentation.
Guaranteed success with a 100% pass rate over 20 years
Provide fixed price solutions with no hidden costs
Provide a long term solution

About our IT Security Services
Quality Services ISO 9001
Integrated Systems
Contents
A COST-EFFECTIVE SOLUTION TO QUALITY IMPROVEMENT
What is a Shared Quality Manager Scheme?
What do you mean by shared?
How does the consultancy scheme work?
What sort of tasks would QIS undertake?
Does the ISO 9000 quality system accept Shared Quality Managers?
Is this just another way of selling ISO 9000 to companies?
How does the scheme work?
What sort of costs are involved?



A COST-EFFECTIVE SOLUTION TO QUALITY IMPROVEMENT


In recent years there has been an increasing use by companies of external services, primarily to reduce costs. Now that businesses are again looking to expand, use of external services provides a stepping stone to increase the labour force with less risk. Quality Improvement Services Ltd (QIS), have now been operating their Shared Quality Manager Scheme for nine years and this remains a popular solution to cost effectively progressing quality improvements within small and medium size organisations.

What is a Shared Quality Manager Scheme?

The scheme allows companies to have a QIS person dedicated to progressing quality, without the conflict from other responsibilities within the company and without the costs of employing a full time Manager.

What do you mean by shared?

The QIS person will work for several companies as their Quality Manager and will therefore only be used, by any one company, on a part time basis.

How does the consultancy scheme work?

We do offer consultancy services but the Shared Manager Scheme does not come in this category. Consultants are normally employed to provide advice and direction, our scheme is more intense where the person used, will be responsible for implementing the actions and solving problems, not just advising. Their responsibilities are the same as you would expect from a full time employee.

What sort of tasks would QIS undertake?

This depends on the size of the organisation and the expertise already employed. The aim is to add a missing link to the management team. The work can involve any quality related subject such as obtaining and maintaining approval, e.g. ISO 9001, dealing with problems involving customers and suppliers, managing quality improvement programs, product certification. Sometimes we work with full time quality and inspection staff. We also have expertise in other related subjects such as design, IT and production methodologies and we do offer help in these areas as part of the service. What we offer is very customised to what the company needs.

Does the ISO 9001 quality system accept Shared Quality Managers?

Yes, in fact this was added into the current version of the standard and is now being encouraged by the assessment bodies. They recognise that the scheme includes ownership of the quality system and provides the company with a higher level of quality skills and expertise than they could have normally afforded.

Is this just another way of selling ISO 9001 to companies?

No, at a particular stage of any company's growth, the subjects covered by ISO 9001 will need to be addressed and introduced in a way that is not bureaucratic, but it is not the right starting point for all companies. For some companies market pressure forces them to obtain approval and we can only help to reduce the pain. Our first objective is to identify where improving quality will have the maximum impact on the quality of the product, or services and where operating costs can be reduced. Quality must contribute to the overall profit of the business not be a necessary evil.

How does the scheme work?

An annual fixed price contract is agreed covering a defined area of responsibility and a monthly payment scheme. This is based upon our experience of the amount of time that will be required. The part time Manager is then required to allocate the time necessary to complete the tasks defined. There will be routine visits and occasions where the Shared Quality Manager will be needed to be available at short notice to deal with problems that arise. Sometimes where there is a definable target such as obtaining ISO 9000 approval, part of the fee will be fixed as a bonus, payable when approval is obtained.


What sort of costs are involved?

Our smallest current contract is £600 p.a., for a small organisation where we established the system several years ago. The largest contract would be in the region of 25% of the cost of a full time Manager, considering all the hidden employee costs of NI contribution, holidays, sick pay, etc. Once our upper limit is reached, the scheme is no-longer cost effective and we would look to better utilise full-time employees.

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